Upset Patient: Say This, Not That 🗣️ #Shorts

Your patient is upset. Say this, not that 🗣️ Name the feeling, ask open-ended questions, listen. Avoid false reassurance ('don't worry'), 'why' questions and advice. Free ANCC MedSurg-BC practice questions, no sign-up: https://open-exam-prep.com/practice/ancc-medsurg-bc #MedSurg-BC #nursing #therapeuticcommunication #Shorts